Legal

Effective date: 2025-06-01

At Egram SIA ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website https://egram.lv (the “Website” or “Service”).

By accessing or using our Service, you agree to the terms of this Privacy Policy.

1. Data Controller

Egram SIA
Reg. No.: 40203266333
Address: Lienes iela 16, Rīga, LV-1009
Email: [email protected]

2. What Data We Collect

We may collect and process the following types of personal data:

• Identification data (e.g., name, company name, registration number)

• Contact details (e.g., email address, phone number)

• Billing and payment data

• Uploaded documents and transaction records

• Login credentials and usage logs

• Technical data (IP address, browser type, operating system, device information, etc.)

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our services

• To manage your account and documents

• To process payments and generate reports

• To communicate with you (support, notifications, updates)

• To improve our platform and user experience

• To comply with legal obligations (e.g. accounting, tax reporting)

4. Legal Basis for Processing

We process your personal data based on:

• Performance of a contract (e.g., to deliver the services you requested)

• Legal obligations (e.g., accounting or tax compliance)

• Legitimate interest (e.g., improving our services, ensuring security)

• Consent (for marketing or optional features, where applicable)

5. Data Sharing and Transfers

We may share your data with:

• Trusted service providers (e.g., hosting, payment processors, email services)

• Regulatory or legal authorities, when required by law

• Our professional advisors (e.g., accountants, auditors, legal consultants)

We do not sell or rent your personal data to third parties.

All data is stored and processed within the European Union (EU). If data is ever transferred outside the EU/EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

6. Data Retention

We retain your personal data only for as long as necessary:

• To provide our services

• To comply with legal and regulatory requirements

• To resolve disputes or enforce agreements

After the retention period, your data is securely deleted or anonymized.

7. Your Rights

You have the following rights under the General Data Protection Regulation (GDPR):

• Right to access your data

• Right to rectification

• Right to erasure (“right to be forgotten”)

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent (where applicable)

• Right to lodge a complaint with the Data State Inspectorate of Latvia or your local supervisory authority

To exercise your rights, please contact us at: [email protected]

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encrypted data transmission (SSL)

• Secure user authentication and access controls

• Regular backups and system monitoring

• Hosting with GDPR-compliant providers

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember user preferences

• Analyze website traffic

• Improve our service

You can manage cookie preferences in your browser settings. See our Cookie Policy for details.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on our website.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: [email protected]
Address: Lienes iela 16, Rīga, LV-1009